Privacy Policy

Last Updated: 05 December 2024

Sintela Limited is part of the Sintela Group, which includes Sintela Engineering Ltd. and Sintela Inc. This privacy policy explains how we collect, use, store, and protect your personal data across all regions in compliance with global data protection laws.

What Data Do We Collect?

Sintela collects the following personal data:

Personal identification information (e.g., name, email address, phone number).
Business-related information where applicable (e.g., job title, organization).
Device and browser data (e.g., IP address, browser type).

How Do We Collect Your Data?

You provide Sintela with most of the data we collect. We also collect data automatically through technology. Methods include:

Forms you fill out on our website or during product registration.
Orders for products and services.
Feedback provided via surveys, message boards, or email.
Cookies or similar tracking technologies when you use or view our website.

How Will We Use Your Data?

Sintela collects and processes your personal data for purposes including:

Processing orders, managing accounts, and providing customer support.
Sending promotional communications, where legally permitted, about Sintela and partner products and services.
Improving website functionality and user experience.
Detecting and preventing fraud, complying with legal obligations, and enforcing agreements.

If consent is required (e.g., for marketing or sharing data with partners), we will obtain it before processing.

Legal Basis for Processing (Where Applicable)

Depending on your location, our legal basis for processing your data may include:

Consent: You have given explicit permission (e.g., subscribing to marketing emails).
Contractual Necessity: Processing is needed to fulfill a contract (e.g., product purchase).
Legal Obligation: Processing to comply with laws (e.g., tax regulations).
Legitimate Interest: For purposes such as fraud prevention or business analysis, balanced with your rights.

How Long Will We Keep Your Data?

We retain your personal data only for as long as necessary for the purposes we collected it, or as required by applicable law. For example:

Transactional data may be retained for up to 6 years to comply with legal obligations.
Marketing data will be retained until you opt out or withdraw consent.

How Do We Keep Your Data Secure?

Sintela employs rigorous security measures to safeguard your data:

Data encryption during transfer and at rest.
Restricted access to authorized personnel only.
Regular audits and monitoring for vulnerabilities.

If a data breach occurs, we will notify affected individuals and regulators as required under applicable laws.

Your Rights Under Data Protection Laws

Depending on your location, you may have the following rights:

Right to Access: Request details of personal data we hold.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure (“Right to Be Forgotten”): Request deletion of personal data under specific conditions.
Right to Restrict Processing: Request limits on how we use your data in certain cases.
Right to Object: Object to data processing, particularly for direct marketing.
Right to Data Portability: Request a copy of your data in a machine-readable format.
Right to Withdraw Consent: Where consent is the basis for processing, you may withdraw it at any time.

We respond to requests within the timeframes required by applicable laws (e.g., one month under GDPR). To exercise these rights, contact us at info@sintela.com.

Cookies and Tracking Technologies

What Are Cookies?
Cookies are small files stored on your device to collect information about browsing behavior.

How We Use Cookies:

Enhance website performance and personalization (e.g., language preferences).
Collect data for analytical purposes.
Enable targeted advertising based on browsing behavior.

Managing Cookies:
Users can manage or disable cookies through their browser settings. Note that disabling cookies may affect website functionality.

For more information, visit allaboutcookies.org.

Cross-Border Data Transfers

Your personal data may be transferred to and stored in countries outside your region. We ensure such transfers comply with applicable laws, using safeguards such as:

Standard Contractual Clauses (SCCs) under GDPR.
Compliance with CCPA or other state-level privacy requirements in the U.S.
Adherence to equivalent frameworks, where applicable.

Privacy Policies of Other Websites

Our website may link to external websites. Sintela is not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies.

Changes to This Policy

This privacy policy is reviewed and updated periodically to ensure compliance with changing laws and regulations. Updates will be posted on this page.

How to Contact Us

For questions, complaints, or to exercise your rights, contact us at:

Email: info@sintela.com
Phone: +44 1275 375 762
Mail: Sintela Ltd., The Distillery, The Old Brewery Office Park, 7-11 Lodway, Pill, Bristol, BS20 0DH, UK.